Refund & Cancellation Policy

1. Introduction

Forge3D Printing Studio offers 3D-printed products, custom miniatures, personalised gifts, decorative items, religious models, nameplates and other made-to-order products.

Our order process may involve design preparation, digital modelling, printing, assembly, painting, finishing and packaging.

This policy explains our cancellation procedure, refund eligibility, refund method and expected processing timelines.

All cancellations and refunds are handled in accordance with the applicable order terms and Indian consumer-protection law.

2. Customer-Initiated Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible using their registered email address or phone number.

Before design or production work begins

A cancellation request will generally be accepted if design work, production preparation or manufacturing has not started.

Where a cancellation is accepted, the amount paid will be refunded in accordance with this policy and applicable law.

After design or production work begins

For customised orders, design or production work may begin after order confirmation and receipt of the required payment and specifications.

Once work has started, a customer-requested cancellation may not ordinarily be available solely because the customer changes their mind or no longer requires the product.

We will review such requests individually and comply with any refund or cancellation remedy required by applicable law.

Any cancellation charge, where permitted, must be lawful, transparent and consistent with applicable requirements. We will not impose a prohibited or unfair charge.

After dispatch

Orders that have already been dispatched generally cannot be cancelled through the ordinary pre-dispatch cancellation process.

If the product is damaged, defective, incorrect or otherwise qualifies for a remedy, the customer may request a resolution under our Return & Replacement Policy.

3. Standard Products

For standard, non-customised products, cancellation requests will be considered according to the order's processing and dispatch status.

Where cancellation is accepted before dispatch, the applicable refund will be processed in accordance with this policy and applicable law.

Products already dispatched may need to be handled through the return process before a refund can be finalised, where appropriate.

4. Circumstances in Which a Refund May Be Available

A refund may be available, as appropriate, in the following situations:

• An order is cancelled, and the cancellation is accepted.
• Forge3D Printing Studio is unable to fulfil a confirmed order.
• A product arrives damaged or defective, and a refund is an appropriate remedy.
• The wrong product or materially incorrect personalisation is supplied, and a refund is an appropriate remedy.
• A shipment is confirmed lost or undeliverable and redelivery or another suitable resolution is not possible or appropriate.
• A refund is otherwise required under applicable law.

Depending on the circumstances, a repair, replacement or another appropriate remedy may be offered where lawful and suitable.

5. Circumstances Generally Not Eligible for a Voluntary Refund

Subject to applicable law, a refund will generally not be available solely because:

• The customer changes their mind about a correctly supplied product.
• A personalised product is no longer required.
• The customer requests changes after approving the final custom design.
• The product contains minor, disclosed variations inherent to the 3D-printing or hand-finishing process.
• The customer supplied incorrect names, photographs, dimensions or other specifications that were followed accurately.
• The customer has a subjective design preference that differs from the approved and accurately manufactured product.

These conditions do not exclude a refund or other remedy where a product is defective, damaged, materially not as described, incorrectly supplied or otherwise qualifies for a remedy under applicable law.

6. Custom Design Approval

For custom orders, a digital preview may be provided for approval before production.

Customers should verify spelling, names, dates, dimensions, colours, poses and other relevant details before approving the design.

Changes requested after approval may require additional charges and production time, depending on the work already completed.

Approval of a digital preview does not waive any legal rights relating to defective products, incorrect manufacture or other legally recognised grounds for a remedy.

7. Refund Method

Approved refunds will ordinarily be processed through the original payment method, where feasible.

Depending on the payment provider and transaction method, the refund may be credited to the original bank account, card, UPI account or other payment instrument.

If the original payment method cannot receive the refund, we may request the information reasonably necessary to arrange a lawful alternative.

Customers should never share their UPI PIN, card PIN, OTP or banking password with anyone claiming to process a refund.

8. Refund Processing Timeline

Once a refund is approved, we aim to initiate processing within 5–10 business days, unless a shorter timeline is required by applicable law.

The time taken for the funds to appear in the customer's account depends on the payment provider, bank and payment instrument.

We will provide available refund confirmation or transaction reference details upon request.

If a refund has not been credited within the expected period, please contact us with your order number and available payment details.

Any applicable statutory deadline will take precedence over the estimated timeline stated here.

9. Partial Refunds

A partial refund may be considered where it is fair, lawful and appropriate to the circumstances, or where such a remedy is otherwise required or agreed.

We will explain the basis of a proposed partial refund before finalising it.

A partial refund will not be imposed instead of a full refund or another remedy where the customer is legally entitled to that remedy.

10. Shipping Charges, Discounts and Promotional Offers

Where an order qualifies for a refund, the refundable amount will be determined according to the amount paid, the portion of the order affected and applicable law.

Shipping charges, discounts, customisation charges and promotional benefits will be considered transparently when calculating any eligible refund.

No deduction will be made where prohibited by applicable law.

11. Orders We Cannot Fulfil

If Forge3D Printing Studio cannot fulfil a confirmed order, we will notify the customer and communicate the available options.

Where a refund is due, it will be processed in accordance with applicable law and the relevant payment requirements.

12. How to Request a Cancellation or Refund

Please contact us with:

• Your order number.
• Your registered name and contact details.
• The reason for your request.
• Supporting photographs, videos or other relevant information, where applicable.

We will review the request and communicate the decision or any additional information required.

13. Contact Information

Forge3D Printing Studio

Website: https://www.forge3d.in

Email: forge3d.in@gmail.com

Phone/WhatsApp: +91 9415631559

14. Policy Updates and Legal Rights

We may update these policies to reflect changes in our business operations or applicable law.

Nothing in this policy excludes or restricts a consumer's statutory rights or remedies under applicable Indian law.

Thank you for choosing Forge3D Printing Studio.