Return & Replacement Policy

1. Introduction

Forge3D Printing Studio manufactures and supplies 3D-printed products, personalised miniatures, custom gifts, religious models, decorative items, nameplates and other made-to-order products.

We take reasonable care to manufacture products according to the confirmed order specifications. If a product arrives damaged, defective, incorrect or materially different from the agreed description, customers may contact us for an appropriate resolution.

This policy explains our return, replacement and exchange procedures. It does not limit any mandatory rights or remedies available under applicable Indian law.

2. Eligible Return and Replacement Requests

A customer may request a return, replacement, repair or other appropriate remedy if:

• The product arrives damaged during shipping.
• The product has a manufacturing or printing defect that materially affects its quality, intended use or agreed specifications.
• The wrong product, size, model or personalisation is supplied.
• The product materially differs from its description or confirmed order specifications.
• A return or other remedy is otherwise required under applicable law.

Each request will be assessed according to the order details, nature of the issue and applicable legal requirements.

3. Reporting Period

Customers are requested to report damage, defects or incorrect items within 24 hours of delivery.

To help us assess the issue, please provide:

• Your order number and registered contact details.
• Clear photographs of the product and affected areas.
• Photographs of the outer packaging and shipping label, where relevant.
• A short video demonstrating the problem, where practical.
• An unboxing video, if available.

Please retain the product and packaging until we have reviewed the request.

The 24-hour period is a request for prompt reporting and investigation. A delay in reporting, or the absence of an unboxing video, will not automatically eliminate a genuine claim or any remedy available under applicable law.

4. Review and Resolution

After receiving your request, we will review the order details and available evidence. We may request further information or arrange an inspection or return where reasonably necessary.

If the claim is accepted, we will communicate the appropriate resolution, which may include:

• Replacement of the affected product.
• Repair, where appropriate.
• Return and refund.
• Another appropriate remedy based on the circumstances and applicable law.

We will provide return instructions before asking customers to send products back.

Please contact us before arranging a return so that we can identify the order and provide the correct return address and instructions.

5. Return Shipping Charges

Where a return or replacement is required because a product is damaged, defective, incorrectly supplied or otherwise eligible for a remedy due to an issue attributable to Forge3D Printing Studio, we will arrange or reimburse reasonable return shipping costs as appropriate.

For a voluntary return accepted for a reason unrelated to a product defect, the customer may be responsible for disclosed return shipping charges, where permitted by applicable law.

No charge will be imposed contrary to applicable law.

6. Customised and Personalised Products

Many Forge3D products are manufactured specifically for individual customers. These may include personalised miniatures, figurines, nameplates, engraved items, religious models, custom gifts and products printed using customer-supplied STL files.

Such products are generally not eligible for a change-of-mind return if they have been accurately manufactured according to the agreed specifications.

However, customised products are not automatically excluded from returns or refunds when they are defective, damaged, incorrectly supplied, materially not as described or otherwise qualify for a remedy under applicable law.

7. Change of Mind and Preference-Based Requests

For correctly supplied products, a change of mind, change in personal preference or decision that the product is no longer required does not ordinarily qualify for a return under our voluntary return policy.

Any voluntary return accepted for a standard, non-customised product will be subject to the conditions communicated before the return is approved.

Nothing in this section restricts mandatory consumer rights.

8. Natural Characteristics of 3D Printing

3D printing may produce fine layer lines, minor surface texture variations and slight differences in colour or finish compared with digital photographs.

Hand-painted products may also exhibit minor variations associated with manual finishing.

Such characteristics are not necessarily defects when they are consistent with the product description, disclosed characteristics and confirmed specifications.

Significant structural damage, material defects or substantial deviations from the agreed description will be assessed individually.

9. Customer-Provided Designs and Personalisation

Customers must review names, spellings, dates, dimensions, photographs and other specifications before approving a custom order.

If a product accurately follows the information provided or approved by the customer, a subsequent request to change those details may be treated as a new customisation request and may incur additional charges.

If Forge3D Printing Studio makes an error or fails to manufacture the product according to the confirmed specifications, please contact us for an appropriate resolution.

10. Exchanges

Exchanges for standard products may be considered subject to availability and the circumstances of the request.

Customised products are generally not exchanged solely because a customer wishes to change the design, colour, size or personalisation after production.

Where an exchange or replacement is an appropriate remedy for a confirmed defect or incorrect supply, we will communicate the available options.

11. Contact Us

For return or replacement requests:

Forge3D Printing Studio

Email: forge3d.in@gmail.com

Phone/WhatsApp: +91 9415631559

Please include your order number, a description of the issue and relevant supporting photographs or videos.

We will make reasonable efforts to review and resolve eligible requests promptly and fairly.