1. Introduction

Forge3D Printing Studio manufactures and supplies 3D-printed products, customised miniatures, personalised gifts, religious models, decorative items, nameplates, accessories and other made-to-order products.

Because many of our products are manufactured or customised after an order is placed, processing and dispatch times may vary according to design complexity, product dimensions, materials, finishing, painting and personalisation requirements.

This policy explains our shipping coverage, order processing, delivery estimates, shipping charges and procedures for shipment-related issues.

2. Shipping Coverage

We currently ship to serviceable delivery addresses across India.

Delivery availability depends on the destination PIN code and the serviceability of our courier and logistics partners.

We do not currently offer standard international shipping through our website.

3. Order Processing and Dispatch

Our products may require 3D printing, assembly, finishing, painting, quality inspection and protective packaging before dispatch.

Our standard processing and dispatch timeline is 5–10 working days after order confirmation and receipt of the required payment and specifications.

Complex custom miniatures, bulk orders, products requiring detailed painting or orders awaiting customer approval may require additional time. Any material extension will be communicated to the customer where reasonably possible.

Ready-to-ship products may be dispatched sooner if a different timeline is stated on the product page.

Working days exclude Sundays and public holidays. Processing time begins when the required order details, payment and other necessary approvals have been received.

4. Custom Products and Design Approval

For customised products, customers may be asked to provide photographs, names, dimensions, text, reference images or other design specifications.

Where a digital preview is provided, customers should carefully review all details, including spelling, dimensions, colours, poses and personalisation.

Production will proceed according to the agreed approval process. Delays in receiving customer approval or required information may extend the dispatch timeline.

Changes requested after approval or after production begins may require additional charges and time. This does not affect rights relating to defective or incorrectly manufactured products.

5. Shipping Charges and Free Shipping

Shipping charges, where applicable, will be displayed at checkout or communicated before the order is confirmed.

Free shipping is available on eligible orders meeting the minimum order value of ₹[INSERT MINIMUM ORDER VALUE].

The minimum qualifying order value, eligible products and any applicable promotional conditions will be displayed on the website or communicated before purchase.

Unless expressly stated otherwise, the qualifying order value is calculated using the product amount payable after discounts and before shipping charges and any separately charged taxes.

Orders below the qualifying amount may incur shipping charges calculated according to destination, weight, dimensions and courier availability.

We will communicate any applicable delivery or handling charges before order confirmation.

6. Estimated Delivery Time

After dispatch, delivery within India generally takes approximately 2–7 working days, depending on the destination and courier partner.

Remote locations, difficult-to-service PIN codes, public holidays and transport disruptions may result in longer delivery times.

The total delivery period includes both manufacturing and shipping time. Customers placing orders for birthdays, anniversaries, festivals or other specific occasions should order sufficiently in advance.

Delivery dates are estimates unless an alternative commitment is expressly confirmed in writing.

7. Shipment Tracking

Once an order is dispatched, available tracking information will be shared through email, WhatsApp, SMS or another registered communication channel.

Tracking information may take some time to become active after the courier receives the parcel.

Customers can contact us with their order number if they need assistance with shipment tracking.

8. Packaging and Handling

We take reasonable care to package our products according to their size, shape, material and fragility.

Some 3D-printed products contain delicate parts or detailed surfaces. Customers should open packages carefully and avoid excessive force, bending or twisting.

Please inspect your product after delivery and notify us promptly if it is damaged, defective or incorrect.

9. Incorrect Address and Failed Delivery

Customers are responsible for providing a complete and accurate delivery address, PIN code, recipient name and working contact number.

If delivery fails because of an incorrect address, repeated unsuccessful delivery attempts or the recipient's unavailability, the courier may return the shipment to us.

Where the failure is attributable to incorrect customer information or refusal to accept delivery, reasonable reshipping charges may apply after communication with the customer and subject to applicable law.

If the issue arises from our error or another circumstance attributable to us, we will work with the customer to determine an appropriate resolution.

Address changes may not be possible after dispatch. Please contact us immediately if your delivery details need correction.

10. Delayed, Missing or Undelivered Shipments

Delivery may be affected by weather, courier disruptions, transport delays, public holidays, operational interruptions or other circumstances beyond our reasonable control.

If your shipment is delayed beyond the estimated delivery period, please contact us with your order number.

If tracking shows that an order has been delivered but you have not received it, please notify us as soon as possible, preferably within 24–48 hours of the delivery notification. We will assist with an investigation through the courier partner.

If a shipment is confirmed lost or cannot be delivered, we will communicate the available resolution, including redelivery or refund where appropriate and in accordance with applicable law.

11. Damaged Shipments

If your product arrives damaged, defective or incorrect, please report the issue within 24 hours of delivery, preferably with clear photographs and a short video where practical.

Please retain the product, outer packaging and shipping label until the issue has been reviewed.

For detailed instructions and available remedies, refer to our Return & Replacement Policy.

The 24-hour reporting request helps us investigate promptly and does not extinguish any consumer rights or remedies available under applicable law.

12. Events Beyond Our Control

Natural disasters, severe weather, government restrictions, transport disruptions and other events beyond our reasonable control may affect production or delivery.

We will make reasonable efforts to communicate significant delays and provide updated estimates where possible.

This section does not exclude any remedy available under applicable law.

13. Contact Us

For shipping assistance, contact:

Forge3D Printing Studio

Email: forge3d.in@gmail.com

Phone/WhatsApp: +91 9415631559

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Thank you for choosing Forge3D Printing Studio.

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1. Introduction

Forge3D Printing Studio manufactures and supplies 3D-printed products, personalised miniatures, custom gifts, religious models, decorative items, nameplates and other made-to-order products.

We take reasonable care to manufacture products according to the confirmed order specifications. If a product arrives damaged, defective, incorrect or materially different from the agreed description, customers may contact us for an appropriate resolution.

This policy explains our return, replacement and exchange procedures. It does not limit any mandatory rights or remedies available under applicable Indian law.

2. Eligible Return and Replacement Requests

A customer may request a return, replacement, repair or other appropriate remedy if:

• The product arrives damaged during shipping.
• The product has a manufacturing or printing defect that materially affects its quality, intended use or agreed specifications.
• The wrong product, size, model or personalisation is supplied.
• The product materially differs from its description or confirmed order specifications.
• A return or other remedy is otherwise required under applicable law.

Each request will be assessed according to the order details, nature of the issue and applicable legal requirements.

3. Reporting Period

Customers are requested to report damage, defects or incorrect items within 24 hours of delivery.

To help us assess the issue, please provide:

• Your order number and registered contact details.
• Clear photographs of the product and affected areas.
• Photographs of the outer packaging and shipping label, where relevant.
• A short video demonstrating the problem, where practical.
• An unboxing video, if available.

Please retain the product and packaging until we have reviewed the request.

The 24-hour period is a request for prompt reporting and investigation. A delay in reporting, or the absence of an unboxing video, will not automatically eliminate a genuine claim or any remedy available under applicable law.

4. Review and Resolution

After receiving your request, we will review the order details and available evidence. We may request further information or arrange an inspection or return where reasonably necessary.

If the claim is accepted, we will communicate the appropriate resolution, which may include:

• Replacement of the affected product.
• Repair, where appropriate.
• Return and refund.
• Another appropriate remedy based on the circumstances and applicable law.

We will provide return instructions before asking customers to send products back.

Please contact us before arranging a return so that we can identify the order and provide the correct return address and instructions.

5. Return Shipping Charges

Where a return or replacement is required because a product is damaged, defective, incorrectly supplied or otherwise eligible for a remedy due to an issue attributable to Forge3D Printing Studio, we will arrange or reimburse reasonable return shipping costs as appropriate.

For a voluntary return accepted for a reason unrelated to a product defect, the customer may be responsible for disclosed return shipping charges, where permitted by applicable law.

No charge will be imposed contrary to applicable law.

6. Customised and Personalised Products

Many Forge3D products are manufactured specifically for individual customers. These may include personalised miniatures, figurines, nameplates, engraved items, religious models, custom gifts and products printed using customer-supplied STL files.

Such products are generally not eligible for a change-of-mind return if they have been accurately manufactured according to the agreed specifications.

However, customised products are not automatically excluded from returns or refunds when they are defective, damaged, incorrectly supplied, materially not as described or otherwise qualify for a remedy under applicable law.

7. Change of Mind and Preference-Based Requests

For correctly supplied products, a change of mind, change in personal preference or decision that the product is no longer required does not ordinarily qualify for a return under our voluntary return policy.

Any voluntary return accepted for a standard, non-customised product will be subject to the conditions communicated before the return is approved.

Nothing in this section restricts mandatory consumer rights.

8. Natural Characteristics of 3D Printing

3D printing may produce fine layer lines, minor surface texture variations and slight differences in colour or finish compared with digital photographs.

Hand-painted products may also exhibit minor variations associated with manual finishing.

Such characteristics are not necessarily defects when they are consistent with the product description, disclosed characteristics and confirmed specifications.

Significant structural damage, material defects or substantial deviations from the agreed description will be assessed individually.

9. Customer-Provided Designs and Personalisation

Customers must review names, spellings, dates, dimensions, photographs and other specifications before approving a custom order.

If a product accurately follows the information provided or approved by the customer, a subsequent request to change those details may be treated as a new customisation request and may incur additional charges.

If Forge3D Printing Studio makes an error or fails to manufacture the product according to the confirmed specifications, please contact us for an appropriate resolution.

10. Exchanges

Exchanges for standard products may be considered subject to availability and the circumstances of the request.

Customised products are generally not exchanged solely because a customer wishes to change the design, colour, size or personalisation after production.

Where an exchange or replacement is an appropriate remedy for a confirmed defect or incorrect supply, we will communicate the available options.

11. Contact Us

For return or replacement requests:

Forge3D Printing Studio

Email: forge3d.in@gmail.com

Phone/WhatsApp: +91 9415631559

Please include your order number, a description of the issue and relevant supporting photographs or videos.

We will make reasonable efforts to review and resolve eligible requests promptly and fairly.

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1. Introduction

Forge3D Printing Studio offers 3D-printed products, custom miniatures, personalised gifts, decorative items, religious models, nameplates and other made-to-order products.

Our order process may involve design preparation, digital modelling, printing, assembly, painting, finishing and packaging.

This policy explains our cancellation procedure, refund eligibility, refund method and expected processing timelines.

All cancellations and refunds are handled in accordance with the applicable order terms and Indian consumer-protection law.

2. Customer-Initiated Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible using their registered email address or phone number.

Before design or production work begins

A cancellation request will generally be accepted if design work, production preparation or manufacturing has not started.

Where a cancellation is accepted, the amount paid will be refunded in accordance with this policy and applicable law.

After design or production work begins

For customised orders, design or production work may begin after order confirmation and receipt of the required payment and specifications.

Once work has started, a customer-requested cancellation may not ordinarily be available solely because the customer changes their mind or no longer requires the product.

We will review such requests individually and comply with any refund or cancellation remedy required by applicable law.

Any cancellation charge, where permitted, must be lawful, transparent and consistent with applicable requirements. We will not impose a prohibited or unfair charge.

After dispatch

Orders that have already been dispatched generally cannot be cancelled through the ordinary pre-dispatch cancellation process.

If the product is damaged, defective, incorrect or otherwise qualifies for a remedy, the customer may request a resolution under our Return & Replacement Policy.

3. Standard Products

For standard, non-customised products, cancellation requests will be considered according to the order's processing and dispatch status.

Where cancellation is accepted before dispatch, the applicable refund will be processed in accordance with this policy and applicable law.

Products already dispatched may need to be handled through the return process before a refund can be finalised, where appropriate.

4. Circumstances in Which a Refund May Be Available

A refund may be available, as appropriate, in the following situations:

• An order is cancelled, and the cancellation is accepted.
• Forge3D Printing Studio is unable to fulfil a confirmed order.
• A product arrives damaged or defective, and a refund is an appropriate remedy.
• The wrong product or materially incorrect personalisation is supplied, and a refund is an appropriate remedy.
• A shipment is confirmed lost or undeliverable and redelivery or another suitable resolution is not possible or appropriate.
• A refund is otherwise required under applicable law.

Depending on the circumstances, a repair, replacement or another appropriate remedy may be offered where lawful and suitable.

5. Circumstances Generally Not Eligible for a Voluntary Refund

Subject to applicable law, a refund will generally not be available solely because:

• The customer changes their mind about a correctly supplied product.
• A personalised product is no longer required.
• The customer requests changes after approving the final custom design.
• The product contains minor, disclosed variations inherent to the 3D-printing or hand-finishing process.
• The customer supplied incorrect names, photographs, dimensions or other specifications that were followed accurately.
• The customer has a subjective design preference that differs from the approved and accurately manufactured product.

These conditions do not exclude a refund or other remedy where a product is defective, damaged, materially not as described, incorrectly supplied or otherwise qualifies for a remedy under applicable law.

6. Custom Design Approval

For custom orders, a digital preview may be provided for approval before production.

Customers should verify spelling, names, dates, dimensions, colours, poses and other relevant details before approving the design.

Changes requested after approval may require additional charges and production time, depending on the work already completed.

Approval of a digital preview does not waive any legal rights relating to defective products, incorrect manufacture or other legally recognised grounds for a remedy.

7. Refund Method

Approved refunds will ordinarily be processed through the original payment method, where feasible.

Depending on the payment provider and transaction method, the refund may be credited to the original bank account, card, UPI account or other payment instrument.

If the original payment method cannot receive the refund, we may request the information reasonably necessary to arrange a lawful alternative.

Customers should never share their UPI PIN, card PIN, OTP or banking password with anyone claiming to process a refund.

8. Refund Processing Timeline

Once a refund is approved, we aim to initiate processing within 5–10 business days, unless a shorter timeline is required by applicable law.

The time taken for the funds to appear in the customer's account depends on the payment provider, bank and payment instrument.

We will provide available refund confirmation or transaction reference details upon request.

If a refund has not been credited within the expected period, please contact us with your order number and available payment details.

Any applicable statutory deadline will take precedence over the estimated timeline stated here.

9. Partial Refunds

A partial refund may be considered where it is fair, lawful and appropriate to the circumstances, or where such a remedy is otherwise required or agreed.

We will explain the basis of a proposed partial refund before finalising it.

A partial refund will not be imposed instead of a full refund or another remedy where the customer is legally entitled to that remedy.

10. Shipping Charges, Discounts and Promotional Offers

Where an order qualifies for a refund, the refundable amount will be determined according to the amount paid, the portion of the order affected and applicable law.

Shipping charges, discounts, customisation charges and promotional benefits will be considered transparently when calculating any eligible refund.

No deduction will be made where prohibited by applicable law.

11. Orders We Cannot Fulfil

If Forge3D Printing Studio cannot fulfil a confirmed order, we will notify the customer and communicate the available options.

Where a refund is due, it will be processed in accordance with applicable law and the relevant payment requirements.

12. How to Request a Cancellation or Refund

Please contact us with:

• Your order number.
• Your registered name and contact details.
• The reason for your request.
• Supporting photographs, videos or other relevant information, where applicable.

We will review the request and communicate the decision or any additional information required.

13. Contact Information

Forge3D Printing Studio

Website: https://www.forge3d.in

Email: forge3d.in@gmail.com

Phone/WhatsApp: +91 9415631559

14. Policy Updates and Legal Rights

We may update these policies to reflect changes in our business operations or applicable law.

Nothing in this policy excludes or restricts a consumer's statutory rights or remedies under applicable Indian law.

Thank you for choosing Forge3D Printing Studio.

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